Refund Policy

Last updated: 24 October 2026

At DoodlePop, we want you to be happy with your purchase.

14-Day Returns

If you change your mind, you can request a return within 14 days of receiving your order.

To start a return, contact us at [info@doodlepop.co.uk] with your order number.

Once you notify us, you will then have 14 days to return the item.

For change-of-mind returns, customers are responsible for return shipping costs unless we tell you otherwise.

Items may be inspected as you would in a shop, but if they have been used beyond what is reasonably necessary to inspect them, we may reduce the refund to reflect any loss in value.

Faulty, Damaged or Incorrect Items

If your DoodlePop arrives faulty, damaged, incomplete, or incorrect, please contact us as soon as possible.

Please include:

• Your order number

• A brief description of the issue

• Photos or a short video where appropriate

Where an item is faulty or incorrect, your statutory rights are not affected. Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate remedy.

Where we ask you to return a faulty or incorrect item, DoodlePop will cover reasonable return costs.

Refunds

Once your return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be sent back to your original payment method.

For eligible cancellations, refunds will normally be processed within 14 days of receiving the returned goods, or receiving evidence that the goods have been sent back where applicable.

Your bank or payment provider may take additional time to show the refund in your account.

Consumables

If included paper rolls or other consumables have been substantially used, we may reduce the refund where permitted by law to reflect the value used.

This does not affect your rights if the consumable itself is faulty.

Order Cancellations

If you need to cancel an order before dispatch, contact us as soon as possible.

We will do our best to help, but we cannot guarantee cancellation once fulfilment has begun.

If your order has already been dispatched, you can still use your applicable return rights after receiving it.

Return Instructions

Please do not return your order to the sender address shown on the parcel unless we specifically instruct you to do so.

To start a return, contact:

DoodlePop
Email: [info@doodlepop.co.uk]

Nothing in this policy affects your statutory rights as a UK consumer.