Returns & Refund Policy

At DoodlePop, we want you and your little creator to be happy with your purchase. If something isn’t right, we’re here to help.

14-Day Change of Mind Returns

If you change your mind about your DoodlePop order, you have the right to cancel your purchase within 14 days of receiving it.

To request a return, please contact us at info@doodlepop.co.uk within 14 days of delivery.

Once you have told us that you wish to cancel your order, you then have 14 days to return the product.

Please contact us before sending anything back so we can provide the correct return instructions and return address. Items sent back without first requesting a return may experience delays in processing.

You may inspect the product as you would in a shop. However, if the product has been used or handled beyond what is reasonably necessary to inspect it, we may make an appropriate deduction from the refund to reflect any reduction in value.

For change-of-mind returns, customers are responsible for the cost of returning the item unless we tell you otherwise.

We recommend using a tracked return service, as DoodlePop cannot be responsible for returned parcels that are lost in transit.

Faulty, Damaged or Incorrect Items

If your DoodlePop arrives faulty, damaged, incomplete, or you receive the wrong item, please contact us as soon as possible at info@doodlepop.co.uk.

Please include:

• Your order number

• A brief description of the issue

• Clear photos or a short video showing the problem where appropriate

This helps us resolve the issue as quickly as possible.

Where goods are faulty, damaged, not as described, or not fit for purpose, your statutory rights are not affected. Depending on the circumstances, we may offer a replacement, repair, or refund.

Where we ask you to return a faulty or incorrect product, DoodlePop will cover reasonable return costs.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

For change-of-mind cancellations, refunds will normally be processed within 14 days of receiving the returned goods, or receiving satisfactory evidence that the goods have been sent back, where applicable.

If you paid for standard delivery when placing your order, the original standard delivery charge will also be refunded where required by law. Any additional amount paid for an upgraded or express delivery service is not refundable beyond the cost of standard delivery.

Please remember that your bank, card provider, PayPal, Shop Pay, or other payment provider may take additional time to process and display the refund after we issue it.

Used or Damaged Products

You are welcome to inspect your DoodlePop after delivery.

However, products returned with signs of use beyond what is reasonably necessary to inspect them may be subject to a reduction in the refund amount to reflect any loss in value.

This may include excessive use of the printer or significant use of included consumable paper rolls.

This does not affect your rights where an item is faulty.

Consumable Items

If paper rolls or other consumable products have been substantially used, we may reduce the refund amount where permitted by law to reflect the value that has been consumed.

If a consumable item itself is faulty or damaged, please contact us and we will help resolve the issue.

Order Cancellations Before Dispatch

If you need to cancel or change an order shortly after placing it, contact us at info@doodlepop.co.uk as soon as possible.

We will do our best to accommodate your request, but orders may enter processing quickly and we cannot guarantee that an order can be changed or cancelled once fulfilment has begun.

If your order has already been dispatched, you may still use your applicable return and cancellation rights after receiving it.

Missing Orders

If your tracking shows that your parcel has been delivered but you cannot locate it, please first check:

• Around your property or designated safe place

• With other members of your household

• With neighbours where appropriate

• Any delivery information provided by the courier

If you still cannot locate your order, contact us at info@doodlepop.co.uk and we will investigate.

If your parcel appears to be significantly delayed or lost in transit, please contact us so we can work with our delivery partner to resolve the issue.

Exchanges

We do not currently operate a standard exchange service.

If you receive a faulty, damaged, or incorrect item, contact us and we will arrange the appropriate resolution.

For other situations, the simplest option may be to return the eligible item for a refund and place a new order.

Return Instructions

Please do not return your order to the sender address shown on the parcel unless we specifically instruct you to do so.

To start a return, contact:

Email: info@doodlepop.co.uk

Please include your order number and the reason for your return.

We will then provide the appropriate return instructions.

Your Statutory Rights

Nothing in this Returns & Refund Policy limits or excludes any rights you have under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Contact Us

If you have any questions about a return, refund, damaged product, or your order, please contact us at:

DoodlePop
Email: info@doodlepop.co.uk